FAQs
Do you have a question about a specific BODO product? On the product page, you'll find more information about dimensions, materials, and usage.
Shipping & Returns
Below are some frequently asked questions about shipping, returns, and exchanges.
Orders are typically processed within 1 to 2 business days. Once your package has shipped, you will receive an email with tracking information.
After dispatch, you will automatically receive a track-and-trace link by email. It may take several hours for the carrier to update the tracking status.
Yes, you can return your order in accordance with our return policy, as long as the product is unused and in its original packaging. Please contact us with your order number to register a return.
Please take clear photos of the product and packaging and send them to our customer service along with your order number. We will then immediately look for a suitable solution with you.
Orders & Subscriptions
Below are some of the most frequently asked questions about orders and subscriptions.
Please contact us as soon as possible. If your order has not yet been processed or shipped, we will try to implement the change or cancellation.
First, check your spam or junk folder. If you still haven’t received anything, please contact us using the email address you used for your order.
Available payment methods are shown during checkout. These may vary by country or store settings.
Products
Below you will find some frequently asked questions about our products.
Yes, our products are designed for practical daily use and easy assembly. Always refer to the product page or the included instructions for specific steps.
This varies per product. You can find the most important information about materials, dimensions, and usage advice on the product page.
Check the dimensions on the product page and measure your space thoroughly beforehand. Are you unsure? Send us a message, and we'll be happy to help.